terms & Conditions

Terms & Conditions

General Terms

Minimum two night stay for special leisure rates.   Minimum three night stay over the following Bank Holiday weekends

Easter

Spring Bank Holiday

August Bank Holiday

Christmas

Single Occupancy Supplement £25.00 per room per night.

Children's Rates: Under 2 years free room and breakfast. Over 2 and under 12 years old and sharing a room with 2 full paying adults will be charged £18.00 inclusive of full English breakfast. Children in their own room (minimum 2) will be charged 50% of the appropriate adult room rate and will include dinner from the childrens menu.

Longer holidays: Stay 7 nights and save 10% on your inclusive rate of room, table d'hote dinner and full English breakfast.

Bay View Room Supplement £10.00 per room per night.

A limited number of well behaved dogs are welcome in the hotel, in certain rooms and selected lodges, at £5 per night per dog.

Full payment will be charged to your credit card in order to secure the booking. However only 30% will be considered as a non-refundable deposit.

Cancellation Policy

We strongly advise you to take out holiday cancellation insurance.

Cancellation 2 weeks prior to arrival  -loss of deposit

Cancellation within 2 weeks  -full payment is required.

Please note that provisional reservations made by telephoning the Hotel, not confirmed within 24 hours of the original booking date are automatically released. Raven Hall reserves the right to cancel  all accommodation (giving such notice as possible to the Guest) no matter how it is booked  without recourse or liability to the Guest for any loss,damages or changes caused by circumstances outside its control including without limitation those that were insured and unforseeable, and the consequences of which could not have been avoided even if all due care had been exercised.  Full details of our terms can be found on the printed tariff.

We reserve the right to amend the tariff without prior notification. All prices include VAT at the prevailing rate and are subject to Government changes.

All accommodation reservations must be confirmed at the time of booking by a valid credit card,or pre-payment of 30% non- refundable deposit, to secure the room .

By issuing the credit card to Raven Hall Country House Hotel the booker is giving Raven Hall the permisson to take payments from the card if a reservation is cancelled or if an account is left unpaid.

Check-out:

We ask that guests vacate their rooms or Lodges by 10.30am on the day of departure.