Privacy Policy

The Raven Hall Hotel only collects necessary basic personal data about you (which includes but is not limited to name, address, email, phone number and may, under certain circumstances, include dietary requirements and other information) only if such details are required by us in the course of providing our services to you in the normal course of our business.

We collect information about you for 2 reasons: firstly, to process your reservation and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit/debit details

We will never collect sensitive information about you without your explicit consent.

 

Why we need your data

We need to know your basic personal data in order to provide you with our services in line with your customer relationship with this company. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

 

What we do with your data

All the personal data we process is processed only by our staff in the UK. No third parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

 

How long we keep your data

We keep your basic personal data for a minimum of 10 years after which time it could be destroyed but the business requirements of the Raven Hall Hotel mean that we can keep your details for longer than that. The information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

 

What we would also like to do with your data

We would however like to use your name and email address to inform you of our future offers and similar services. This information is not shared with third parties and you can unsubscribe at any time via phone, email or in person. Please tell us if this is something you would like to sign up to. We operate an “opt-in” policy which requires us to obtain your consent before using your details for marketing purposes.

 

What are your rights

If at any point you believe the information we process on you is incorrect

you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the information Commissioner’s Office http://ico.org.uk/

Your rights include:

  • The right to be informed
  • The right of access to your data
  • The right to ask us to rectify erroneous data
  • The right to ask us to delete data
  • The right to restrict data processing
  • The right to data portability, which refers to the right to data being stored in a format that can be exported rather than locked in to a proprietary format
  • The right to object
  • The right not to be subjected to automated decision-making including profiling

 

CCTV

In the public areas of Raven Hall Hotel and many staff area CCTV is an operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the Hotel and security for all its Clients and staff.